06: Explain two ways BGN could try to improve internal communication. Recommend which way BGN should choose. Justify?[6]

[Dania]

BGN sells furniture such as beds and tables. It started as a partnership but is now a private limited company. BGN has expanded quickly and has 10 shops located in different cities. Each shop manager is responsible for recruitment and decisions about inventory levels. They send the Board a monthly report. The Managing Director has a laissez-faire leadership style. There has been an increase in customer complaints and employees think internal communications need to be improved.

06: Explain two ways BGN could try to improve internal communication. Recommend which way BGN should choose. Justify your answer.[6]

Possible KN Points:
>Email
>Text(Short Messages)