06 Identify and explain two reasons why quality might be important for Ben’s business. [4]

Ch 20 Achieving quality production
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06 Identify and explain two reasons why quality might be important for Ben’s business. [4]

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06 Identify and explain two reasons why quality might be important for Ben’s business. [4]

Possible KN Points:
• help establish loyalty
• increase sales / revenue / attract new customers [
• improve reputation / brand image
• no need for rework
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