IGCSE, A Level Business Student Forum

Q1 Explain one main result of Mayo’s Hawthorne research. [3]

[KN] With the changes in the working condition like heating & lighting, after discussion with the employees their performance increased with minimal extent.
[AN] He gave the sense of communicating with employees & developed teamworking environment which is still applicable these days.
[AN+] It will develop the sense of engagement, loyalty & collaboration within the organization.

[KN]when some control is given to workers they feel positively motivated.
[AN]This motivation would increase the productivity of the business.
[AN+]Which will increase the sales of the business

{KN} when workers have some control over their working life and can establish their own targets it can lead to great motivation
{AN} by setting up targets the workers can develop team spirit and this can increase productivity
{AN+} due to increase in productivity the work can be completed on time thus it can increase the sales of the business

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Mod Comment:
- The answer is the repetition of the previous answer given by Haashir.

[KN]: giving workers control in some decisions
[AN]: it would create a sense of self-recognition for the employees
[AN+]: therefore, they would put more efforts into the business in order to improve its productivity and sustain quality

[KN] when you change working conditions like lighting or electricity there is a small but positive effect on performance
[AN] since employees were informed about the changes and the changes were made after every 3 months , such democratic environment kept the employees motivated
[AN+] if working conditions worsen in the future but employees are taken on board , they will become adaptable

Kn: Employees will be given control and this will make them feel self confident while working.
An: Workers productivity will increase without the environment being changed
An+:They will work hard to produce maximum output and sustained quality.

KN: Mayo found that consultation with employees is beneficial as it increases motivation levels
AN: employees feel a sense of control and responsibility when they get to choose their tasks
AN+: business will be able to identify informal leaders within the company, who can create their own targets and lead groups to achieve them

KN: employees should be given some control
AN: employees would be motivated thus increasing the productivity
AN+: it will lead towards higher revenue generation of the business

[KN] Working in teams may improve productivity. [AN] This means that teamwork allows workers to develop a team spirit and they may work more efficiently than working alone. [AN+] This may be due to workers being able to interact with others around them and finding solutions to tasks more easily through group discussion. This may make their work more interesting and their social needs may be fulfilled at work leading to greater motivation.

(kn) working conditions were changed to observe change in productivity.
(An) lightning and conditions were changed after every specific period which motivated employess and increased their productivity.
(An+) this would directly increase overall business productivity which would benefit them with extension in profit margins.

kn: democratic environment
an: since they were informed of the changes and the changes were made after every 3 months, the democratic environment keeps employees motivated.
an+: this creates adaptability

[KN]Employees should be given some minor control over the operations conducted in the business.
[AN]The employees should be told and should be asked for consent on the tasks and projects conducted within the business.
[AN+]Therefore, they will put their maximum effort into the operations when they feel important and looked on to.

KN: Consultation with workers before bringing in changes intot he business environment
AN: This makes employees feel like an important part of the organization
AN+: They work harder and get more engaged into their work

Kn: one of the main finding was that employees get to choose their own tasks
An: When workers have a say in decisions and are trusted to do their jobs, it boosts their job satisfaction and moral
An+ a motivated and productive workforce Improves decision making , increases profitability and decreases labour turnover

(kn) employees should be given some control.
(An) this will give them confidence
(An+) therefore it will also result in productivity.