IGCSE, A Level Business Student Forum

22 Analyse one potential benefit of using worker participation in a fast-food restaurant. [5]

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Possible Structure
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[AN] Application Required (analysis of benefit in perspective of fast-food restaurant)
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[KN] Low labour turnover. [AN] This means that the fast food restaurant may have less number of workers leaving its restaurant as thy may feel a part of the business through higher participation. [An+] This may be achieved by the business through job enrichment as it involves opportunities for workers to be consulted. As workers may become more involved in the decision making such as menu for the food, they may feel more important to the restaurant. [AN+] Moreover, job enrichment also provides opportunities for teamwork, this may lead to more social satisfaction due to being able to participate in group projects. [AN+] As a result of such activities, the participation of workers in business decisions and tasks mat make them feel more valued to the food restaurant and reduce chances of them leaving the business. Therefore, recruitment costs may also fall for the business.

Kn: builds good relationship between management and employees
An: It increases employee's efficiency and they can produce quality products and services for the customers eg if one worker isn't available another worker can do the job on their behalf eg taking order
An+: this will avoid customer issues as they will be getting their order on time
An+ less customer complaints improves the brand image of the fast food restaurant
An+Along with good reputation good reviews from customers will increase the restaurants popularity and eventually the sales and profits

[KN]When workers are actively involved in decision-making and have a say in their daily tasks and responsibilities, they feel a greater sense of empowerment and autonomy.
[AN]This involvement can lead to increased job satisfaction as employees have a sense of control over their work.
[AN+]This can also reduce labour turnover.
[AN+]As there is low labour turnover, the requirement cost of the new employees will also be reduced.
[AN+]Thus the operations of the restaurant will not be interrupted.

kn: increased motivation
an: involving employees in decision-making and problem-solving can help meet their esteem needs.
an+: this will lead to them being more motivated and committed to their job.
an+: this will lead to higher productivity resulting in a better reputation
an+: this will lead to more customers and therefore, higher revenue

[KN]increasing motivation of employee
[AN] Engaging employees in decision-making and problem-solving can contribute to fulfilling their esteem needs.
[AN+] this will motivate the employee to work hard
[AN+] which will increase the overall productivity of the employee
[AN+] leading to increase in sales

KN: More engaged
AN: Because of which more collaborative
AN+: More collaboration leads to sharing of more innovate and creative ideas on new recipes
AN+:Because of more innovation and new recipes a much larger customer base is developed as people with different tastes will now be purchasing from the fast food restaurnt because of all the quantity and quality of different food products it provides
AN+: High profit is developed

[KN]: motivate the employees
[AN]: the involvement of the employees in the important decisions fulfill their esteem needs
[AN+]: thus, the workers are engaged to the rextaurant and take it as an opputunity to show they are responsible
[AN+]: they have greater knowledge about the operations taken place in the restaurant therefore the workers can be used to make better decisions for the restaurant
[AN+]: leading to sustained quakity of the fast food and development of the restaurant as well

[Kn] Strong relations with management
[An] Employee relations with the management and altogether as a team, help increase a worker's productivity and help find out cost-saving ways which could benefit the restaurant while not compromising on the quality of the fast food.
[An+] This leads to a strong brand image for the fast-food business as there is no compromise on the quality
[An+] It also leads to the restaurant having a competitive edge over the competing fast-food restaurants due to the responsibility and productivity of workers.
[An+] which in turn leads to an increased consumer base of the restaurant

(Kn)training makes employees stay with a business as they feel that they are being fully recognized and appreciated by the company.
(An)worker participation could be increased through motivation.
(An+)motivation can be gained through piece rate competitions and giving achievements.
(An+)this would further help a business achieve it's objectives.
(An+)therefore increase in productivity.

(Kn) less communication barriers between chain of cammand.
(An) as workers would be allow to give their inputs so they would be motivated and new ideas and strategies could be identified like new recipes for customers or new style to serve their customers.
(An+) new ideas could become the uniquness of the restaurant which would help business attract more cunsumers hence would increase their customer base.
(An+) motivated workers would stay loyal towards the restaurant and are unlikely to leave their job hence reduces businesses labour turnover.
(An+) new recipes and ideas would create a strong brand image of restaurant in fast food industry which is a main element of business success.