IGCSE, A Level Business Student Forum

03 Explain two ways a business could benefit from having a well-motivated workforce. [8]

Possible Structure:
KN >> APP >> AN >> AN+
KN >> APP >> AN >> AN+

(KN) A well motivated workforce is usually very productive.
(APP) For example, if the employees of a car manufacturing company are well motivated, they would want to work harder for the business to gain more recognition by seniors. Moreover, high motivation and the increased will to work harder leads to a massive increase in productivity for the business.
(AN) This would mean more customers' demands would be fulfilled over a shorter period of time, leading to customer satisfaction. This would further lead to a larger number of loyal customers and increased sales.


*Note: Please mark this question out of 3.

[KN] A fall in labour turnover
[APP] This means that the business would not have to spend time hiring more workers
[AN] This helps reduce time spent finding an eligible employee and maybe even providing training, helping the business deliver products to customers on time, improving customer satisfaction.
[AN+] Furthermore, A fall in labour turnover will help retain business image as workers would not apply for jobs at a business that has high labour turnover, preventing the business from increasing production.

[KN] Higher productivity.
[APP] A well-motivated workforce will arrive on time and produce more.
[AN] This helps the business achieve producing economies of scale, as the average cost of production drops, increasing the profit margins of the business.
[AN+] Furthermore, a highly motivated workforce will lead to lower defects in the products produced, improving the quality of products, leading to good word of mouth, increasing consumer base and sales.

KN: Reduced labour turnover for a certain time duration.
App: for example if a factory has a higher labour turn over it means that the employees are not motivated.
AN: Motivation allows to reduce labour turn over which maintains the higher productivity, increases creativeness of employees as they are relaxed and happy with their environment and allows the business to compete in overall market on the basis of it's productivity.
AN+: further more it allows the business to earn the loyalty of it's employees and results in better communication and project deliverance.

KN: Motivated employees are more likely to take pride in their work and pay attention to detail.
APP: For instance in a restaurant motivated chefs will ensure meals are cooked and presented perfectly.
AN: This leads to fewer mistakes less waste and higher customer satisfaction.
AN+: As a result the business can build a strong reputation attract repeat customers and increase sales

KN: A well-motivated workforce is more likely to come up with new ideas and suggest improvements.
APP: For instance employees in a tech company may develop creative solutions to improve software or customer service.
AN: This innovation helps the business stay ahead of competitors and adapt to changes in the market.
AN+: Therefore the business can gain a competitive advantage and ensure long-term success.

KN: a wellmotivated workforce is likely to work harder and more efficiently.
APP:forexample in a clothing factory motivated workers may produce more garments each day.
AN:this increases the overall output of the business without needing more workers or equipment.
AN+:As a result the business’s costs per unit may fall improving profitability and competitiveness.

KN:motivated employees are more satisfied and less likely to leave the business.
APP:forinstance if a retail company rewards employees for good performance they may stay longer in their jobs.
AN:this reduces the need to spend time and money on recruiting and training new staff.
AN+:consequently the business maintains experienced workers and benefits from better teamwork and stability.

[KN] One way is through increased productivity.
[APP] For example in a toy factory if the workers are motivated, they will arrive on time, make fewer mistakes which will lead to good quality of toy.
[AN] This would improve the factory's image; it would be increasing sales so more profit generation and can lead to the factory charging additional price.
[AN+] also a well-motivated workforce will lead to strong customer base/customer loyalty.

[KN] Another reason could be improved customer service.
[APP] For example, a motivated worker in a fast-food restaurant may take orders quickly and be polite.
[AN] This makes customers feel happy and respected, so they are more likely to come back which creates customers loyalty. It also builds a good reputation for the business improving its brand image. As more customers return, sales increase so profit increases.
[AN+] In the long run, this helps the business grow and compete better with other fast-food chains.

NOTE: second reason might be wrong

KN: It will lower the labour turnover rate
APP: F.e, in a software company, the employees who feel satisfied with their workforce will be less likely to leave
AN: This will reduce the recruitment and training costs for the new employees
This will improve the teamwork and will make the strong relationship between team members.
This will make the business more stable, as this will reduce the disruptions in the business
AN+: This will improve the business's reputation in the market, as it will have a lower rate of labour turnover.

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KN: A well-motivated workforce will make the employees to perform their tasks more efficiently
APP: F.e, in a car manufacturing company, motivated workers may work with more focus and less distractions
AN: Due to the well-motivated workforce, employees will complete more work in less time, so this will improve the business productivity.
This will make the workers to take pride in their work, so their work quality will also improve.
As a result, the business will become more competitive and profitable in the market.
AN+: It will also help to reduce labour turnover, as employees will enjoy their jobs and stay longer.

KN: A motivated workforce can improve quality.
APP: For example, if the chefs I'm a restaurant are well motivated then they will try their best to cook the food above standards.
AN: Due to this the customers of the restaurant will be satisfied and there will be repeat orders which will increase sales, allowing the business to charge higher prices which increases the revenue and profit.
AN+: This amount can later be reinvested on the business to improve their marketing so that the are able to maintain their customer base.
KN2: They will improve efficiency and therefore, reduce loss and wastage.
APP: Well motivated cooks and chefs mean that they will try to prepare the dishes in the finest way possible and not to waste the ingredients. (Like meat)
AN: Due to this the costs of the business will decrease and they will be able to maintain expenses causing efficient resource allocation as the spared cost can be utilized elsewhere, improving overall and financial performance of the business. This helps them to get loans and investors easily and also to hire well qualified staff at the restaurant.
AN+: As the quality improves (repeated), the brand image improves as well.

K: A well-motivated workforce is less likely to take unnecessary days off, reducing labour absenteeism. App: For example, in a company where employees feel motivated because they are recognized for their work and have good working conditions, they are less likely to skip work. AZ: This ensures that production runs more smoothly because there are enough workers to meet deadlines and maintain output efficiently. AZ+: As a result, the business reduces costs related to hiring temporary staff, can complete orders quickly, and increases overall product output and profits.

Higher productivity

K: A well-motivated workforce tends to work harder and more efficiently, which increases overall productivity. App: For example, in a clothing manufacturing company, motivated employees may suggest arranging the sewing machines in a more logical order so that the workflow is faster. AZ: This improves efficiency because workers spend less time moving between stations, make fewer errors, and complete more garments on time. AZ+: As a result, the business can produce more products, sell more items, earn higher profits, and compete effectively in the market.

[KN]Higher productivity.
[APP]For example, Google motivates its employees through flexible working schedules.
[AN]Thus when employees are motivated this can lead towards lower cost of production and faster achievement of other objectives like enhancing quality of products leading towards a rise in consumer loyalty.
[AN+]In the long term a well motivated workforce also reduces rates of absenteesim saving the business money on recruitment and training and additionally it can also enhance the company's reputation.
[KN]Improves customer satisfaction.
[APP]For example, in a restraunt motivated staff who enjoy their jobs are more friendly towards customers.
[AN]As a result, customers are likely to have a positive experience and recommend the business to others which can lead towards a rise in brand image and increase in its market share.
[AN+]Overtime, this can lead towards the business gaining a competitive advantage which can make them charge higher prices which can give a premium effect to employees hence higher sales.