IGCSE, A Level Business Student Forum

Democratic style is one of the management styles.This is where the team leader includes the team members in decision making as their view is potent.One of the disadvantages is that it is too time-consuming as the leader
first discusses to set a certain goal to achieve. For example, in a call centre dealing with outbound calls for selling mobile sims, this delay could be problematic such centres depend on quick decisions, fast changes to script and rapid adjustments to sale techniques. If the manager waits for everyone's opinion, the team may lose valuable calling time As a result employees might spend less time making calls and more time discussing which leads to fewer sim activations, Lower daily targets achieved Furthermore in the long term productivity might fall and competitors gain an upper hand.Another disadvantage is that there could confusion due to multiple inputs. As everyone is giving the opinion due to which not everyone is not at a same page.For example in a calling centre selling mobile sims, each employee may suggest different calling scripts, sales approaches and different customers scripts which creates confusion as the manager receive multiple ideas..Which will lead to team not knowing what script or strategy to follow. Leading to inconsistency in how SIM offers are presented to customers which reduces effectiveness and lower conversion rate. Overtime, Inconsistent approaches can cause missed sale targets and poor performance.

KN: One disadvantage of democratic leadership is that decisions take longer because the leader asks for opinions from employees before finalising anything.

APP: In an outbound call centre selling mobile SIMs, the manager may ask calling agents for ideas before changing the sales script or adjusting targets, which slows the process.

AN: This delay can become a problem because call centres work in a fast-moving environment where quick changes are needed to meet daily sales numbers.

AN+: Over time, slow decisions can reduce the team’s ability to react to competitors’ offers, new promotions, or customer objections, which may lower overall sales performance.

KN: Another disadvantage is that democratic leadership can create confusion because too many ideas and opinions make it harder for the manager to give clear instructions.

APP: In a call centre, if different agents suggest different changes to the sales pitch, the manager may struggle to pick one, and agents might end up using different versions.

AN: This inconsistency can lead to mixed results in sales calls because customers receive different information depending on which agent they talk to.

AN+: In the long run, this lack of clear direction can reduce call quality, weaken the company’s brand image, and make it harder to meet daily or weekly sales targets.

kn] delay decision making
ap] for e.g. because of high customer base they have to increase working hours which would take time to decide democratically in the call center
an] this will dissatisfy the customer as there calls were not picked up and decrease the sales of firm which will make firm face loss might be and make the efficiency of productivity decrease
an+] this will make them to fire employ as basic salary would not be created

kn] might create conflict among the employes
ap] for e.g. a decision of increasing salary of old employes might create a conflict with new employes
an] this will make the system slow down in the firm and employ start not picking the calls in call center to torcher the owner and make their will accepted by him this will create mismanagement in the firm leading to further problems for the call center
an+] customers might complain that you dont pick up the call and talk with very rude behaviour with us