05:Identify and explain two advantages to Toddles of having fully trained employees.[4]

[Dania]

Toddles is a children’s nursery. It is a tertiary sector business which provides childcare for children aged 2–5
years. It is a sole trader business. The business employs 4 full-time workers, who are all fully trained and
well-motivated. Each employee looks after 3 children. Last year, Toddles made a loss. ‘I don’t understand
it, we have fantastic employees and a good location’ said the owner. ‘I need to find ways to make the business
profitable.

05:Identify and explain two advantages to Toddles of having fully trained employees.[4]

Possible KN Points:
>Increased motivation.
>Improved quality service/image.
>Fewer customer complaints.
>Improved customer loyalty.
>Fewer accidents.
>