12 Identify and explain two ways in which Zoff might achieve quality production. [6]

[BASEL Moderator]

Zoff is a large engineering company. It manufactures a wide range of products from bicycles to washing machines, mainly using batch production methods. The company has grown rapidly but its profits are falling. Following the dismissal of the Managing Director, the company has announced that a new Managing Director will be recruited internally. A spokesperson said: ‘Our objectives have to change. Rather than growth, we will focus on improving quality whilst at the same time try to improve our competitiveness.’

12 Identify and explain two ways in which Zoff might achieve quality production. [6]

Possible KN Points:
• Quality control
• Train employees
• Update / better machinery
• Introduce TQM system / quality circle / Kaizen
• Use better quality materials