IGCSE, A Level Business Student Forum

building customer relationships encourages loyalty towards the business by the customers
a 5star hotel could enhance its services where the staff for eg offers private tours or restaurant reservations based on guests preferences.by making the guests feel valued the hotel increases the likelihood of ...

Training refers to the process of acquiring essential skills for a job for eg a chef while development refers to broader focus on the skills for eg decision making .


Staff training nd development is important in order to bring the staff to a higher level of skill .this is because hotel is a ...

workforce planning ensures that the uni has the right people in the right roles to achieve its obejctives.with the right staff unis can provide better academic support enhancing the student satisfaction nd outcomes .Good workforce planning can be a source of a competitive advantage as it helps in ...

redundancy occurs when a job is no longer required and the employee becomes redundant through no fault of their own. This may happen for example if a whole business unit closes. Dismissal on the other hand is when an employee is removed from an organization due to their own fault such as disobeying ...

job enrichment benefits businesses by improving its employees productivity.for eg a customer service representaive is given additional responsibilities of dealing w customer complaints as well as processing refunds.this way employees are empowered and can resolve issues faster as it requires less ...

disiplinary procedures are essential for businesses to manage employees effectively.for eg a business has a policy on punctuality .if an employee violates this policy, the disciplinary procedure ensures that employees understand the consequences of such actions.this encourages the employee to be ...