14:Identify one advantage and one disadvantage to Josh of using off-the-job training.[6]

[Dania]

Josh owns an office cleaning business. He has a number of large and small business customers. Josh employs 6 full-time cleaners who are all given off-the-job training. Josh believes that using the latest cleaning equipment increases added value. He said: ‘Customers are happy with the service. I am always sending text (SMS) messages to workers about additional work.’

14:Identify one advantage and one disadvantage to Josh of using off-the-job training.[6]

Possible KN Points:
Advantages:
>Other workers not affected.
>Worker has access to skilled trainers.
>Workers do not learn bad habits.
Disadvantages:
>Expensive OR high cost.
>Not necessarily tailored to individual company.