03:Identify and explain two ways in which good internal communication can help TKF be more efficient.[6]

[Dania]

TKF makes furniture such as beds and tables using job production. TKF has 3 part-time office employees, 8 production workers and 1 manager who is expected to carry out quality control. As the factory is busy, most communication is by email. After a number of customer complaints, the manager thinks TKF has some communication barriers. He believes good internal communication can help TKF be more efficient.

03:Identify and explain two ways in which good internal communication can help TKF be more efficient.[6]

Possible KN Points:
>Clearer instruction/prevent misunderstandings/fewer mistakes.
>Increase production/speed up work.
>Employees aware of objectives.
>Better co-ordination between departments.
>Reduce barriers to communication.